TERMS & CONDITIONS
ABOUT THE BRITISH SMALL ANIMAL VETERINARY ASSOCIATION (BSAVA)
BSAVA is a Company Limited by Guarantee No. 02837793 and is also a registered Charity No. 1024811.
BSAVA was founded in 1957 as a professional body to serve veterinary surgeons who treat companion animals and now has over 11,000 members. The majority of our members work in practice as veterinary surgeons or veterinary nurses.
On behalf of our members, BSAVA:
- Encourages veterinary surgeons and nurses to develop their professional skills
- Runs an extensive programme of continuing education courses throughout the UK
- Hosts one of the biggest annual small animal conferences in Europe, attracting over 6,000 delegates
- Publishes books, online resources and videos on a diversity of companion animal topics
- Publishes the monthly Journal of Small Animal Practice and Companion, exclusive to members
- Maintains a network of volunteers through the regions, who organise local CPD and events
- Provides access to discounts and services through identified third party providers
- Funds clinical investigations into the diseases of companion animals through its division, PetSavers
- Provides a forum for the discussion of issues of importance to veterinary surgeons and nurses in small animal practice and submits evidence on their behalf to the British Veterinary Association and the Royal College of Veterinary Surgeons as well as to government departments
- Liaises with other veterinary professional bodies through regular meetings
- Informs and keeps members up to date with the latest issues and events impacting the small animal veterinary profession
- Represents member interests internationally through various European and world small animal organisations
OUR VISION STATEMENT
To be the professional association of choice to inform, support and engage the small animal veterinary community.
OUR MISSION STATEMENT
The British Small Animal Veterinary Association (BSAVA) exists to promote excellence in small animal practice through education and science.
CONTACTING BSAVA
If you have cause to contact BSAVA regarding any matters, whether they pertain to this particular documentation, the website or any connection with BSAVA, please note that our contact details are:
Post: British Small Animal Veterinary Association, Woodrow House, 1 Telford Way, Waterwells Business Park, Quedgeley, Gloucestershire GL2 2AB
Telephone: +44 (0)1452 726700
Email: administration@bsava.com
Please note: the BSAVA cannot answer veterinary enquiries from the general public. Please contact your local veterinary surgery or veterinary hospital.
GENERAL TERMS
Your use of BSAVA services (including this website and Membership Services) is subject to the following terms (where relevant) which together with the specific Membership Terms & Conditions, govern your relationship with BSAVA. You will be deemed to consent to all these terms if you access this website further or use, or subscribe to, any of our services.
- WEBSITE TERMS OF USE
- ONLINE TRADING TERMS AND CONDITIONS FOR PRODUCTS
- MEMBERSHIP TERMS AND CONDITIONS
- DELEGATE REGISTRATION TERMS AND CONDITIONS
- PRIVACY POLICY
WEBSITE TERMS OF USE
These terms and conditions (“Terms and Conditions”) tell you the terms of use on which you may make use of the website www.bsava.com (“website”), which is run by the British Small Animal Veterinary Association (“BSAVA”, “we”, “us”, “our”), whether you have registered with us on the website or not.
Please read these terms of use carefully before you start to use the website. By using our website, you indicate that you confirm that you are aged 18 years or older, accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.
ACCESSING OUR WEBSITE
When using our website, you must comply with the provisions of our Website Terms of use and Privacy Policy that collectively are the whole agreement between you and BSAVA.
Access to parts of our website may be restricted to those whose register with us. Some of these terms and conditions may therefore only apply if you are a registered user, for example, you cannot purchase products from the web store or book onto courses and events online if you do not register to the website.
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.
If you choose by completing the relevant registration process, or you are provided with, a username or password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time. You must notify us immediately of any suspected or actual unauthorised use of your access codes.
You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and that they comply with them.
INTELLECTUAL PROPERTY
The contents of the Website are protected by copyright, database right, trademark and other intellectual property rights (‘IPR’). You acknowledge that all IPR on the Website is owned or is lawfully licenced to the BSAVA.
The copying or incorporation into any other work of part or all of the material available on the Website in any form is strictly prohibited save that you may:
- Print or download extracts of the material on the Website for your personal use;
- Copy the material on the Website for the purpose of sending to individual third parties for their personal information, provided that you acknowledge the BSAVA as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
- Subject to the conditions set out above, any assignment, sub-license or any transfer of your rights under these Terms and Conditions is strictly prohibited.
If you breach any of the provisions in these Terms and Conditions, your authorisation to access or use the Website automatically terminates, and any information downloaded or printed from the Website shall be deemed to be in violation of these Terms and Conditions and must be immediately destroyed.
OVERSEAS JURISDICTIONS
You recognise the global nature of the Website and thus, agree to comply with all applicable local laws in your jurisdiction when using the Website. In particular, you agree to comply with all relevant laws regarding transmission of technical data sent out from your jurisdiction and the European Union.
Information the BSAVA publishes on the Website may contain references or cross-references to the BSAVA’s products and/or services that are not announced or available in your country. Such references do not imply that the BSAVA intends to announce such products and/or services in your country. You are advised to consult the BSAVA for information regarding the products and/or services which may be available to you.
The BSAVA does not warrant that the materials on the Website are suitable for use outside the United Kingdom. As such, accessing such materials where the material on the Website is unlawful or illegal is strictly prohibited. In the event you choose to access the Website from locations outside the United Kingdom, you are solely responsible for your actions.
RELIANCE ON INFORMATION POSTED
All content published on our website and in our publications (including in the members’ area of the website) is published in good faith. However, we do not guarantee that the information contained on our website is accurate, verified or complete. All such content is provided on an “as is” basis, and we disclaim all liability and responsibility arising from any reliance placed on such materials or for any damages resulting therefrom by any visitor to our website (including registered members), or by anyone who may be informed of any of its contents.
USE OF AI
We are dedicated to delivering the highest quality products and services to the veterinary profession. As part of our commitment to innovation, we are constantly experimenting with AI technologies to help to drive efficiency and performance across our business.
As an example, we are currently trialling generative AI within our marketing, specifically for content creation including image generation, video generation, ideation, and copywriting.
By integrating AI into our workflows, we aim to create a more efficient, responsive, and personalised experience for you.
WEBSITE FUNCTIONALITY AND ACCESSIBILITY
We do not guarantee that the functions or materials accessible from or contained in the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or faults. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website and is compatible with the website. You are also responsible for implementing sufficient procedures and virus checks to satisfy your requirements.
WEBSITE UPDATES
We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
THE BSAVA’S LIABILITY
The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy.
To the extent permitted by law, the BSAVA and/or third parties connected to the BSAVA hereby expressly exclude (1) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and/or (2) any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use and/or inability to use the Website, any websites linked to the Website and/or any materials posted on it, including, without limitation any liability for (i) loss of income or revenue; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; (vi) loss of goodwill: (vii) wasted management or office time; and (viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect the BSAVA’s liability for death or personal injury arising from the BSAVA’s negligence, the BSAVA’s liability for fraudulent misrepresentation and/or any other liability which cannot be excluded or limited under applicable law.
Subject to any other applicable, trading terms of the BSAVA, the BSAVA’s maximum liability for any loss arising from the BSAVA’s breach of these terms and conditions and/or the Registered User or negligence shall be limited to £100.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
The BSAVA processes information about you in accordance with its privacy policy ,which can be found at https://www.bsava.com/About-us/Privacy-Policy. By providing us with such personal information (whether via our website, email or otherwise), you consent to such processing and you warrant that all data provided by you is accurate.
TRANSACTIONS CONCLUDED THROUGH OUR WEBSITE
Contracts for the supply of goods or services formed through our website or as a result of visits made by you are governed by separate terms and conditions. Please check these when purchasing a product or registering for an event or course.
PRIZE DRAW AND COMPETITION RULES
All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer. Prize draws are not open to employees, Board or Council Members of BSAVA.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse the Website site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The BSAVA may at its discretion report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
The BSAVA will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
LINK FROM AND LINKING TO OUR WEBSITE
The BSAVA makes no representations whatsoever about any other website which you may access through the Website. When you access a website that does not belong to the BSAVA, please understand that it is independent from the BSAVA, and that the BSAVA has no control over the contents of that website.
In addition, a link to a non-BSAVA website does not mean that the BSAVA endorses or accepts any responsibility for the content, or the use, of such website or the products and/or services offered on such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojans and other items of a destructive nature.
You must not create a link to the Website without the BSAVA’s prior written consent. If you want to create a link to the Website, please contact marketing@bsava.com. You must not frame the Website on any other websites.
GOVERNING LAW
You agree that these Terms and Conditions shall be exclusively governed in accordance with the laws of and the courts in England and Wales.
BSAVA BRAND AND TRADEMARKS
BSAVA and the accompanying logo and all other BSAVA trade names, logos or project names are our registered or unregistered trademarks and/or other intellectual property of BSAVA or third parties.
Use of our logo is not permitted unless granted express permission has been granted. You may not copy, use or reproduce these without our written consent. All requests should be directed to the BSAVA Marketing department.
VARIATIONS
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.
YOUR CONCERNS
If you have any queries, comments or complaints about material that appears on our website, please contact administration@bsava.com.
ONLINE TRADING TERMS AND CONDITIONS FOR PRODUCTS
These are the terms on which the British Small Animal Veterinary Association (BSAVA) (registered office: Woodrow House, 1 Telford Way, Waterwells Business Park, Quedgeley, Gloucestershire GL2 2AB. company registration number 02837793, registered charity no. 1024811) sells its products online. They do not affect your statutory rights. They are designed to set out clearly the BSAVA’s responsibilities and your rights.
In order to purchase products online, you must register to the website. If you have not signed up as a registered user please click here or you will be required to register as a registered user when purchasing a product or service.
Please note that additional terms and conditions may apply to the purchase of certain products (and these shall prevail in the event of any conflict with the below terms and conditions). Where this is the case, it will be brought to your attention prior to purchase.
PAYMENT INFORMATION AND SECURITY
This website uses Stripe (a Payment Service Provider) to process payments and offers you the highest level of encryption or security possible. This means you can be rest assured that communications between your browser and this site payment pages are private and secure. To verify that the page is secure, please click on the padlock icon next to the address bar in your browser window.
- GENERAL
1. In these terms and conditions (hereinafter collectively referred to as ‘conditions’):
1.1 ‘contract’ means any contracts made between the BSAVA and you for the sale and purchase of products from its website.
1.2 ‘order’ means the products which you have selected to purchase in your online basket.
1.3 ‘parties’ mean the BSAVA and you.
1.4 ‘products’ mean any product, article and/or item which the BSAVA sells on its website. For the avoidance of doubt, this does not include any services e.g. courses or membership subscription.
1.5 ‘Website’ means www.bsava.com or variations to the name of the aforesaid domain name.
1.6 In these conditions, references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.
1.7 In these conditions, references to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.
1.8 In these conditions headings will not affect the construction of these conditions.
1.9 You agree that email can be used as a long-distance means of communication.
- TERMS OF ACCEPTANCE
2.1 A contract is formed between you and the BSAVA when (and not before) the BSAVA notifies you by email and/or electronically that your order has been accepted. Your order will not be accepted until the BSAVA receives authorisation of your credit card payment or such other authorisation. The BSAVA reserves the right not to accept any order. You are advised to print off and keep safe a copy of these Conditions once your order has been accepted by the BSAVA.
2.2 The Parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply in any Contracts.
2.3 Subject to any relevant laws and regulation, you agree that these conditions shall be the exclusive basis on which any contracts made between the BSAVA and you are transacted and processed unless otherwise agreed in writing by an authorised representative of the BSAVA.
2.4 While the BSAVA tries to ensure that all prices on the website are accurate, errors may occur. If an error is discovered in the price of the products that you have ordered, the BSAVA will contact you to let you know the correct price and ask you whether you still wish the BSAVA to fulfil your order at the correct price. The BSAVA shall be under no obligation to fulfil your order for a product, which was advertised at an incorrect price. The BSAVA shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. Where you cancel your order for which you have already paid for, the BSAVA will refund the full amount to you.
2.5 The BSAVA will do its best to correct errors and omissions as quickly as practicable after being notified of them.
2.6 The BSAVA will not keep details of your personal or credit or debit cards as its secure payment-processing provider processes them. You undertake that all details you provide to the BSAVA for the purpose of processing the purchase of your products are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the products.
- PRICE AND PAYMENT
3.1 Subject to Clause 2.4, the price of the ordered products shall be as set out on the website, and includes postage, packing and value added tax (if applicable). Unless otherwise agreed by the BSAVA, all payments must be in GBP. For your own protection, please do not send payment in cash.
3.2 Where orders are made through the website, the BSAVA accepts payment through most major Credit Cards
3.3 No payment for the products shall be deemed to have been received until the BSAVA has received cleared funds.
- DELIVERY
4.1 The BSAVA aims to arrange shipment of all ‘in stock’ items within seven working days of receiving your order. Your order may be delayed if the item is not in stock. Some items may be unavailable. 4.2 Unless a longer delivery date is agreed between the parties, if the BSAVA fails to dispatch any ordered products within thirty days of acceptance of your order, the BSAVA shall refund in full your payment in respect of such products.
4.3 You agree that risk of loss or damage of products passes to you upon delivery of the products or on the date of the first attempted delivery by the BSAVA, or its agents.
4.4 Please note that your products may be sent to you in instalments. You may cancel your entire order if subsequent instalments forming part of your order are not delivered by the BSAVA.
4.5 If your delivery address is outside the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country: the BSAVA advises each of its customers to contact their local customs office for further information.
4.6 Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
4.7 For orders made during public holidays, the BSAVA recommends checking the website for revised delivery dates..
- LOSS AND DAMAGE
5.1 The BSAVA warrants that, at the time of delivery, the products will, subject as hereinafter provided, correspond with the description on the website or the BSAVA’s product catalogue, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). All other warranties are excluded to the fullest extent permitted by law.
5.2 Any claim by you that any products ordered fail to correspond with the description on the website or that they are defective or not of satisfactory quality must be notified to the BSAVA by email at administration@bsava.com or letter within a reasonable time from the date of delivery. If delivery is not refused, or you do not notify the BSAVA accordingly, the BSAVA shall have no liability for such failure or defect unless the products were not of satisfactory quality at the time of delivery or such defects are latent defects.
5.3 If you make a valid claim under paragraphs 5.1 and/or 5.2, the BSAVA shall replace the products in question free of charge or, at your option, refund in full your payment in respect of such products.
- LIMITATION OF LIABILITY
6.1 The BSAVA does not exclude liability in the case of death or personal injury caused by the BSAVA’s negligence or for fraud.
6.2 The BSAVA will use its reasonable endeavours to pass on any manufacturer’s warranty to you (where applicable).
6.3 The BSAVA shall not be liable for any fault or defect in respect of the products if:
6.3.1 such fault or defect arose as a result of the products being improperly assembled, used and/or not used in accordance with the manufacturer’s manual; or
6.3.2 such fault or defect was the result of unauthorised modification of the products without the written consent of the BSAVA.
6.4 Subject to paragraph 6.1, to the fullest extent permitted by law, the BSAVA’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these conditions shall be limited to:
6.4.1 in respect of matters for which the BSAVA does not carry insurance, the price of the products; and
6.4.2 in respect of matters for which the BSAVA carries insurance, the insured value.
6.5 Subject to paragraph 6.1, to the fullest extent permitted by law, the BSAVA shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of enjoyment, pain, suffering or satisfaction or otherwise or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with these conditions or contracts.
6.6 The provisions of paragraph 6 shall survive the termination of these conditions and/or contracts.
6.7 The exclusions and limitations of liability set out in paragraph 6 shall be considered severally. The invalidity or unenforceability of any one of these sub-paragraphs shall not affect the validity or enforceability of any other part of this paragraph 6.
- RETURNS POLICY
7.1 The BSAVA’s returns policy, which is in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, is as follows:
7.1.1 Within 14 working days beginning with the day after the day of receipt of any Product, you may exercise your right of cancellation in respect of such Product by sending us notice of cancellation by emailing administration@bsava.com.
7.1.2 You must promptly return the products to the BSAVA at your cost.
7.1.3 The BSAVA will refund your payment for such products.
7.1.4 Where the product is damaged, the BSAVA reserves the right to commence legal proceedings against you for any loss suffered by the BSAVA.
- NOTICE
Any communication between the parties shall be by email or post to each party’s current email or postal address (as given on the website at the time of such communication) or the email or postal address given in your order (or any new email or postal address which you may have notified to the BSAVA).
- AMENDMENTS TO THIS CONDITION
9.1 The BSAVA reserves the right to vary these conditions at any time but, in respect of any ordered products, the terms which apply shall be those when you placed your order.
9.2 The BSAVA may amend these conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. For users purchasing products or registering on the website for the first time, all purchases from the date that the amended terms are placed on the website onwards will be governed by those new terms otherwise, such changes will be effective against existing users 30 days following posting of the amended version on the website. Your continued use of the website following the BSAVA’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these conditions, please do not continue to purchase products on the BSAVA’s website.
- LAW AND JURISDICTION
These conditions shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction.
Terms and conditions of membership of the British Small Animal Veterinary Association (BSAVA)
Membership packages may vary according to the grade of membership held.
We reserve the right to change the benefits that apply to the various grades of BSAVA membership at any time and without prior notice.
Services supplied from an external provider will be subject to the provider’s own terms and conditions, and BSAVA does not accept any liability for loss or damage suffered as a result of any fault, error or omission in the provision of these services.
BSAVA reserves the right to change external providers without prior notice and its decision on the nature and extent of services provided is final.
BACKGROUND
BSAVA’s main charitable object is as follows:
“The promotion for the public benefit of high standards of education and practice in the veterinary care and treatment of small animals and the dissemination of related information to both veterinary practitioners and the public.”
The Members of BSAVA are those individuals or organisations who have applied to become members and have been approved. Membership is not transferable.
As a Limited Company the liability of members is limited. Also as the company is limited by guarantee it means that that every member of BSAVA promises, if BSAVA is dissolved while they are a member or within twelve months after they cease to be a member, to contribute such sum (not exceeding £1) as may be demanded of them towards the payment of the debts and liabilities of BSAVA incurred before they cease to be a member, and of the costs charges and expenses of winding up.
APPLICATION FOR MEMBERSHIP
Membership application forms will be provided in hard copy or online. All applicants who are accepted as members will be recorded within the BSAVA’s database .
The BSAVA Board may only refuse an application for membership from a suitably qualified applicant if, acting reasonably and properly, it considers it to be in the best interests of BSAVA to refuse the application. The applicant must be informed in writing of the reasons for refusal within twenty-one days of the decision. Any written representations the applicant may make about the decision must be considered. The decision following any written representations must be notified to the applicant in writing but shall be final.
MEMBERSHIP CONTRACT
When you submit your application online, or by post, or e-mail us with the details of your application, you are making an offer to become a member which if accepted will result in a legally binding contract.
At the point of renewal of your membership, your renewal payment is confirmation of your continued acceptance of membership which shall remain ongoing until it lapses.
MEMBER’S RIGHTS & OBLIGATIONS
The types, categories, eligibility criteria, general rights and obligations of each category of membership will be determined by Board from time to time, and may be varied and amended as it sees fit. Irrespective of the class of membership, an overriding obligation of all members of BSAVA is to behave and act in a manner that promotes and supports BSAVA and its charitable objects. High professional standards are considered mandatory and membership may be terminated if members act in a manner which could damage the activities or reputation of BSAVA. Removal for this reason, for non-payment of membership fees, or any other reason will be at the sole discretion of the Board and follow the removal process outlined below.
REMOVAL OF MEMBERSHIP
Members may be removed from the list of active members for non-payment of dues, by virtue of resignation, or as a consequence of a decision by Board to remove either an individual member or an entire class of membership. Prior to removal from the list of members for non-payment of membership fees, a defaulting member receives a minimum of two requests for payment to be made.
A member may resign at any time although any obligations including the obligation to pay outstanding fees for the remainder of the relevant membership period will remain.
In the event that an entire category of membership is removed, all those affected members will be informed in advance in writing before any changes become effective. If possible, another relevant class of membership will be offered to the affected members but, if this is not possible, BSAVA will either offer the entitlements of membership until the end of their current membership period or repayment of any fees relating to that period, on a pro-rata basis.
Board, may remove any member at its sole discretion. If removal of a member is under consideration , that member will be informed in writing at least 21 days before the Board meeting. The member will be invited to submit a statement which will be circulated with any other paperwork to all Board members in advance of the meeting. The decision (and reasoning behind it) will be reported back to the member in writing. The decision is final and unless decided otherwise, membership cessation will take immediate effect.
DATA PROTECTION AND USE OF PERSONAL DATA
Both parties will comply with all applicable requirements of the Data Protection Legislation (as defined in Schedule 1). This clause is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation. Capitalised terms used in this clause will have the meaning ascribed to them in the Data Protection Legislation.
The parties acknowledge that for the purposes of the Data Protection Legislation, BSAVA is the Data Controller for in respect of all Personal Data processed collected in connection with BSAVA membership. The clause sets out the scope, nature and purpose of processing by us. The duration of the processing and the types of personal data and categories of Data Subject.
We shall collect, process and use your personal data in accordance with our Privacy Policy available at https://www.bsava.com/About-us/Privacy-Policy
We shall use your Personal Data that we collect of you for the primary purposes of:
- carrying out our general business operations;
- communicating with you;
- responding to your enquiries and complaints;
- meeting our legal and regulatory obligations;
- conducting, improving and developing our relationship with you;
- carrying out direct marketing, i.e. to provide you with product and promotional information and details of offers;
- improving our website;
- keeping our website secure and preventing fraud; and
- verifying compliance with the terms and conditions governing the use of our website.
We will not disclose your personal information to another party except for in accordance with our Privacy Policy available at https://www.bsava.com/About-us/Privacy-Policy
We will retain your Personal Data for a period of 7 years following the date of our last contact with you at which such time we will delete your personal information from our systems.
You will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to us for the duration and purposes of this agreement.
We shall, in relation to any Personal Data processed in connection with the performance by us of our obligations under this agreement:
- process that Personal Data only on the written instructions of you unless we are required by the laws of any member of the European Union or by the laws of the European Union applicable to BSAVA to process Personal Data (Applicable Laws). Where we are relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, we shall promptly notify you of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit us from, so you;
- ensure that we have in place appropriate technical and organisational measures, to protect you against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
- ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential and
- not transfer any Personal Data outside of the European Economic Area, such as the USA, unless the following conditions are fulfilled:
- You or we have provided appropriate safeguards in relation to the transfer;
- The data subject has enforceable rights and effective legal remedies;
- We comply with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
- We comply with reasonable instructions notified to it in advance by you with respect to the processing of the Personal Data
- notify you without undue delay on becoming aware of a Personal Data breach;
- at your written direction, delete or return Personal Data and copies thereof to you on termination of the agreement unless required by Applicable Law to store the Personal Data; and
- maintain complete and accurate records and information to demonstrate its compliance with this clause.
You consent to BSAVA appointing third-party processors that BSAVA may appoint from time to time, as a third-party processor of Personal Data under this agreement. BSAVA confirms that it has entered or (as the case may be) will enter with the third-party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause. Please see BSAVA’S Privacy Policy, available at https://www.bsava.com/About-us/Privacy-Policy for further details of the policy we apply to any third-party organisations in order to keep your Personal Data safe and protect your privacy.
As between the member and BSAVA, BSAVA shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to this clause.
Either party may, at any time on not less than 30 days’ notice, revise this Data Protection clause by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to this agreement).
We warrant that we will process your Personal Data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments.
We warrant that, having regard to the state of technological development and the cost of implementing any measures, we will:
- take appropriate technical and organisational measures against the unauthorised or unlawful processing of your Data and against the accidental loss or destruction of, or damage to, your Data to ensure a level of security appropriate to:
- the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage;
- the nature of the data to be protected; and
- take reasonable steps to ensure compliance with those measures.
You warrant that you have all necessary permissions and consents to transfer your Data to us and agree that we may store your Data on servers outside of the EEA. You hereby agree to indemnify and hold us harmless from and against any losses, liabilities, damages, costs and expenses suffered or incurred by BSAVA as a result of or in connection with any breach by you of the warranty in this clause.
INFORMATION SERVICES
We will use our best endeavours to ensure that all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.
You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your e-mail address or SMS number, then we may send information which may be of interest.
If you believe that any of the information we hold concerning you is incorrect or out of date, please provide us with the accurate information at the address below.
COMMUNICATIONS AND MARKETING
BSAVA will ensure your rights are protected under the Privacy and Electronic Communications Regulations in relation to the marketing communications you wish to receive and the manner in which you wish to receive them.
However, there are certain communications that need to be sent to you regardless of your marketing preferences. These are what BSAVA describes as essential communications to fulfil our obligations to you as a member of BSAVA.
Examples of these types of communication are:
- Electronic transaction notification messaging, such as Direct Debit confirmation;
- Membership related electronic mailings and notifications such as your renewal reminder;
- Financial Statement;
- Petsavers;
- Our regular magazines and AGM congress email notices; and
- Member news and information via email relating to the services which form part of your membership package.
We use email as the primary method for contacting our Members. By becoming a member of BSAVA you confirm that you also accept the terms of our privacy policy as set out below.
SUBSCRIBED JOURNAL AND MAGAZINE DELIVERY
We will deliver all publications and journals subscribed to as part of your chosen membership categories to the address you notify to us when you become a member of BSAVA.
You agree that we will not be responsible for failure to deliver these publications if you have supplied us with an incorrect address or have failed to notify us of a subsequent address change.
FORCE MAJEURE
BSAVA shall not be liable for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably planned for or avoided.
In those circumstances BSAVA will recommence delivery of services as soon as is reasonably possible.
CANCELLATION AND REFUNDS
BSAVA Membership is a rolling annual agreement which will (subject to the provisions set out below) automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, any changes to your categories of membership and informing you of any changes to the amount of your Direct Debit payment. Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.
If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application. This notice should be provided directly to us, in writing by letter or email.
No refund of any fees will be given unless the notice requirements set out above are complied with.
Once your membership has been renewed, it will still be possible to cancel your membership, however other than in the circumstances set out below we are not obliged to offer any refund if notice has not been given.
Full or partial refunds for membership will be given on request only under the following circumstances:-
- If membership is cancelled within a 14 day cooling off period in line with the Consumer Rights Act 2015.
- If there is an overpayment of any membership fee
- If the member changes category, i.e. Full Member to Post Graduate member, following the provision of the required evidence to Membership Services.
- Death of the Member
- If an error has been made by BSAVA in processing a membership application
REFUNDS PROCESS
BSAVA will endeavour to process any refund within 5 working days. The refund will be made to the original payer. All card refunds will be made back to the original card used. Payments made by cheque can be refunded using a BACS transfer.
PRICE INFORMATION
The fees displayed on the application section of the website in relation to orders placed on-line and the fees shown on a current application form, or quoted by a member of BSAVA staff are those which will apply.
A one-off payment may be made for your initial membership subscription or renewal, by cheque, credit/debit card or by an annual direct debit payment. A monthly Direct Debit arrangement is also available.
We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase with your renewal correspondence. If we discover an error in the cost of your membership subscription, we will inform you as soon as is reasonably possible.
DIRECT DEBITS
Payment by direct debit is the most straightforward and convenient way to pay your BSAVA membership.
If you have a direct debit agreement with BSAVA then payment is made automatically through your bank or building society, beginning on the payment date shown on your renewal notice. If you are setting up your direct debit, then the first payment will be taken from your account on the 15th day of the month or first working day thereafter.
LIABILITY
Our liability to you will not extend to any membership related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.
Our liability to you in the event of publications being lost in dispatch shall be limited to replacement of the missing issues.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
VARIATION
We may change these terms and conditions at any time upon giving you 14 days notice in advance. The most recent edition of these terms and conditions will be binding upon you.
GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
THIRD PARTIES
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999
ENTIRE AGREMENT
These Terms and Conditions constitute the entire agreement between the parties and supersede and extinguish all previous editions of the Terms and Conditions, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Schedule 1
Defintions:
Data Protection Legislation: (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
DELEGATE REGISTRATION TERMS AND CONDITIONS
BSAVA COURSES AND EVENTS
PAYMENT
All BSAVA courses must be paid for in full at the time of booking. Registrants should note that the BSAVA member’s rate applies only when the person attending the course is a member of the Association. To qualify for the reduced member’s rate for courses, non-members must join BSAVA prior to the course.
CANCELLATIONS AND REFUNDS
To qualify for an applicable refund, cancellations must emailed to administration@bsava.com or requested by telephone on 01452 726700. With over 30 days’ notice we will refund 70% of the course fee. With between 15-30 days’ notice we will refund 50% of the course fee. No refunds will be provided for cancellations with notice of 14 days or less, however if we are able to resell your place on the course we will provide a full refund.
DISCLAIMERS
BSAVA reserves the right to alter the programme or the speaker should this become necessary due to unavoidable circumstances. BSAVA reserves the right to cancel a course due to unforeseen circumstances.
BSAVA Congress Booking Terms and Conditions
The booking form constitutes a legally binding contract and our Terms and Conditions take precedence over those of any other organisation in every case. In completing the registration you agree to the Congress booking Terms and Conditions below and the BSAVA privacy policy, available via www.bsava.com/About-us/Privacy-Policy
PAYMENT
All payments must be in pounds sterling. For payment in Euros please contact congress@bsava.com.
Payment for Congress must be received at the time of booking; we will not be able to guarantee you a place unless payment has been made.
CANCELLATION
Cancellations must be received in writing (letter or email) and will be acknowledged in writing.
The delegate badge provided is not transferable.
DISCLAIMERS
Whilst the programme is correct at the time of going to press, the BSAVA reserves the right to change details of the event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.
The BSAVA cannot guarantee entry into any lecture. All seats in the lecture theatres are allocated on a first come first served basis.
Where circumstances force the BSAVA to cancel a Congress or any part thereof, the liability of the BSAVA shall be limited to a refund of any fees paid for that particular Congress or part thereof.
The BSAVA shall not be liable to you for any loss of profit or anticipated revenue, loss of management time, loss of opportunity, or for any indirect or consequential loss, however arising, and BSAVA’s total liability to you in respect of all other losses shall not exceed the booking fee actually paid by you (provided that nothing in these conditions shall limit or exclude BSAVA’s liability for death or personal injury caused by its negligence).
Views expressed by speakers are their own. The BSAVA disclaims any liability for any advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.
If you are purchasing a Family Badge(s) you must ensure that children are accompanied at all times.
BADGE INFORMATION
When you register as a delegate for BSAVA Congress, you will be provided with a delegate badge. This badge will display your Name, Role, Town, County (if in the UK), Country (if outside the UK) denoted by your preferred address, account number and whether you are a member of the BSAVA. There will also be a barcode that, if scanned, checks eligibility into paid sessions and access to lunch. If you explicitly agreed to be scanned by an exhibitor during Congress, this will provide additional contact information including your email address, preferred address and job role to that exhibitor. If you do not wish to be contacted, you can refuse for your badge to scanned. The BSAVA is not responsible for any data processing that is performed by the exhibitors with regards to your information once you have agreed to be scanned. We would advise that you check with the Exhibitor the purposes for which your Information is being processed beforehand. If you believe that your information is incorrect or you have any queries, please visit the Registration desk or email congress@bsava.com.
You are solely responsible for the safety and security of your delegate badge once it is handed over to you.
In order to allow entry to the venue your badge will need to be visible at all times to members of staff.
PHOTOGRAPHY AND FILMING
Please be aware that a photographer and videographer has been commissioned to take photographs and video during Congress. These photographs and videos may be included in the associations printed publications, via its website, circulated to the media to other interested parties in order to promote Congress and the BSAVA.
If you have any questions or concerns please contact the BSAVA at the Information desk during Congress or email congress@bsava.com.
Filming or taking photos within lectures is forbidden.
MARKETING AND PROMOTIONAL EMAILS
If you attend BSAVA Congress and provide your email address, we will send you useful information and programme updates including information about future BSAVA Congress’s for three years after your last attendance. You can update your mailing preferences at any time by logging into the BSAVA website www.bsava.com or by emailing congress@bsava.com. You can also update your preferences through links in the footer of any email communication sent to you.