The BSAVA launches Client Information Leaflets to support transparent veterinary care

9 November 2026

The BSAVA has launched a new series of Client Information Leaflets (CILs) on Common Veterinary Services to help veterinary teams improve communication with pet owners and support the implementation of recommendations from the Competition and Markets Authority (CMA) investigation into veterinary services.

Designed to be shared during consultations alongside financial estimates, the leaflets provide clear, accessible information about commonly performed diagnostic tests and procedures. They aim to help clients better understand what a procedure involves, why it may be recommended and what to expect from their pet’s care.

Topics currently covered include radiography, ultrasonography, CT and MR imaging, biochemistry and haematology testing, castration, open spaying and laparoscopic spaying.

Susan Little, BSAVA President, said: “Providing clear explanations of diagnostic tests and procedures is an important part of every consultation, but it can sometimes be difficult to cover everything clients need to know in the time available. These leaflets have been developed as a practical resource for veterinary teams, helping to support conversations with pet owners and reinforce key information that can be referred back to after the appointment.”

The leaflets are available to BSAVA members as part of their membership through the BSAVA Library. Non-members can purchase 12 months’ online access for £40 + VAT. Practices are free to print and distribute the resources to support conversations with clients, and additional leaflets will be added to the collection over time.

Veterinary professionals can access the collection via the BSAVA Library.

If there is a particular procedure or process you would like the BSAVA to cover in this series, please email your suggestions to publications@bsava.com.