Course Information

Multiple Bookings

If you wish to book more than one person on a course, please download and complete the multiple booking form. Once you have entered your details save and email the PDF to, a member of the Membership Services Team will be in touch within 2 working days for payment details. If anyone has any comments on the process please email

17 March 2022 19:30 - 17 March 2022 21:30

Regions Now: Mediation techniques to help manage complaints in practice

Online , Online, Gloucester Gloucestershire, GL2 2AB

brought to you by East Midlands region

In this instalment of the Regions Now lectures, Janet Hulse and Jennie Jones from Nockolds Resolution and The Veterinary Client Mediation Service, will discuss Veterinary Mediation.

Before the live event
Delegates will be issued with a link to a closed group on the BSAVA Regional website, with access granted to a series of short webinars and associated reading.  Access to this will be from 10th March 2022.  

Live session
The live session will take place on 17th March 2022.  Join us in the waiting room at 7.30pm, for a prompt 7.45pm course start.  This session will last 1.5 hours with opportunities for questions and discussion with the speaker.  

After the event
Delegates will have access to the online content and discussion forum, and there will be opportunity for community peer to peer, and volunteer discussion, which is an important part of our Regional CPD.

Janet Hulse and Jennie Jones from Nockolds Resolution

Intended for veterinary surgeons and veterinary nurses

This course is run in conjunction with the Veterinary Client Mediation Service.

Terms and Conditions: All webinars must be paid for in full at the time of booking. No refund is payable if a delegate is unable to attend the live webinar; a link to the recorded webinar will normally be provided after the event. BSAVA reserves the right to alter the programme or the speaker should this become necessary due to unavoidable circumstances. Registrants should note that the BSAVA member's rate applies only when the person attending the webinar is a member of the Association. To qualify for the reduced member's rate for webinars, non-members must join BSAVA prior to booking the webinar.

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