Course Information

Multiple Bookings

If you wish to book more than one person on a course, please download and complete the multiple booking form. Once you have entered your details save and email the PDF to, a member of the Membership Services Team will be in touch within 2 working days for payment details. If anyone has any comments on the process please email

13 November 2018 10:00 - 13 November 2018 16:00

Blame and Shame in the veterinary profession - South East, a joint meeting with VDS

Holiday Inn, Gatwick, Povey Cross Road, Gatwick Surrey, RH6 0BA

Veterinary professionals make mistakes, but as practicing clinicians the consequences of our errors can be serious, affecting our patients, clients and ourselves. Blame and shame culture surrounds professional errors and refers to the response of the clinician, their colleagues and the organisation when things go wrong. Traditionally, vets and nurses focus on the failings of an individual when they make a mistake and many shoulder much of the blame themselves. In doing so they fail to recognise the effect of the ‘system’, missing opportunities to improve practice processes and compounding the emotional distress experienced by many clinicians.

The aim of this workshop is to enable participants to understand and change a blame culture to one of professional learning in their practice. Human factors principles will be used to identify the true causes of veterinary error and the role of clinical leadership in changing blame culture and supporting colleagues or the ‘second victim’ will be explored. The potential for learning from errors using root cause analysis techniques will be examined and linked to requirements of the Practice Standards Scheme, providing practical support for changing culture in practice.

Speaker: Catherine Oxtoby BVSc MRCVS,
Veterinary Risk Manager at the Veterinary Defence Society (VDS)

Intended for Veterinary Surgeons and Veterinary Nurses


Terms and Conditions: All courses must be paid for in full at the time of booking.

To qualify for an applicable refund, cancellations must emailed to or requested by telephone on 01452 726700. With over 30 days’ notice we will refund 70% of the course fee.  With between 15-30 days’ notice we will refund 50% of the course fee.  No refunds will be provided for cancellations with notice of 14 days or less, however if we are able to resell your place on the course we will provide a full refund.

BSAVA reserves the right to alter the programme or the speaker should this become necessary due to unavoidable circumstances.  BSAVA reserves the right to cancel a course due to unforeseen circumstances.  Registrants should note that the BSAVA member's rate applies only when the person attending the course is a member of the Association.  To qualify for the reduced member's rate for courses, non-members must join BSAVA prior to the course.

Registered Company No. 02837793. A Company Limited by Guarantee in England. Registered as a Charity in England and Wales No. 1024811.