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BSAVA Manual of Small Animal Practice Management and Development
Editors: Marion Chapman and Carole Clarke
This brand new manual will provide a daily reference book for veterinary surgeons and managers in practice, to aid with all aspects of the organisation and delivery of clinical veterinary care in companion animal practice. It will also be a useful resource for current and aspiring practice owners, veterinary nurses and vet and VN students.
Contents: Design and materials; Systems; IT; Reception & client areas; Consulting area
and dispensary; Surgical and prep areas; Wards and in-patient areas; Imaging diagnostics; Laboratory diagnostics; Offices and staff accommodation; Communication; Self management for performance; Managing people; Employment law; Ethics; H&S; Strategy and planning; Finance; Marketing and Branding; Service quality; The customer experience; Clinical effectiveness; Index
Available Spring 2012 - to register your interest in this title please email BSAVA
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