Dr.Karen Felsted, Chief Executive Officer of the National Commission of Veterinary Economic Issues, presented a series of veterinary practice business talks at Congress 2009 which can be accesses through this section of the website. Dr. Felsted is a graduate of the University of Texas with a degree in Marketing and an MS degree in Management and Administrative Science and these instructive and intuitive sessions offered a great deal towards sharpening your business skills.
Thursday 2 April, 15.00, Hall 9, ICC
Dealing with a poor economy
Veterinary practice business areas to focus on:
• Staff and vet productivity and efficiency
• Expense control (inventory, compensation)
• Discounts and missed charges
BSAVA Members and Non-Members can access all MP3 downloads from the sharpen your business skills sessions through the below links. Should you have any problems in accessing your MP3 downloads, please telephone 01452 726700, or email administration@bsava.com.
Click here to access the dealing with a poor economy session in full >>
Saturday 4 April, 11.05, Crompton Room, Austin Court
Practice profitability
• Why practice profitability is the most important financial measure
• Why most practices don’t know how profitable they are
• How to calculate profitability
Click here to access the practice profitability session in full >>
Saturday 4 April, 14.15, Crompton Room, Austin Court
Communicating value to clients
It is always important to communicate to clients the value of the services you offer – but this is exceptionally critical in a poor economic environment.
Communication of value is more than how you speak with clients. It is also about non-verbal messages sent out by all staff – and the way that your practice operates.
Click here to access the communicating values to clients session in full >>
These sessions were sponsored by Merial Animal Health
Dr. Felsted has practised in both small animal and emergency medicine whilst maintaining a veterinary accounting and consulting practice. In 1999 she opened and became Manager-in-Charge of a national public accounting firm specialising in tax, accounting and practice management services for veterinarians. During this time she received her Certified Veterinary Practice Manager certificate.
In 2001, Dr. Felsted opened her own accounting firm specialising in financial services for veterinarians and also joined Brakke Consulting, Inc., where she continued to offer practice management consulting services to veterinarians.
In 2008 Dr. Felsted joined the National Commission of Veterinary Economic Issues (NCVEI) as Chief Executive Officer. Dr. Felsted is a member of Veterinary Economics’ Editorial Advisory Board and a past member of the Board of Directors of the Association of Veterinary Practice Management Consultants and Advisors.