Congress 2012 Management Lectures

Mon 20th May 2013 14:25

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Thursday 4 April 2013

Lectures	Speaker	Hall
Understanding and managing values, beliefs and opinions as the basis of leadership	Brian Faulkner	Olympian Suite
What is emotional intelligence and how can we use it to deliver customer satisfaction?	Brian Faulkner	Olympian Suite
Psychology of confidence, achievement and success in veterinary practice	Brian Faulkner	Olympian Suite
Wellbeing in the vet profession: what do we know and why does it matter?	Rosie Allister	Olympian Suite
New graduates: approaches to reducing attrition and improving performance through understanding wellbeing	Rosie Allister	Olympian Suite
Mentoring in practice	Rosie Allister	Olympian Suite

Lectures	Speaker	Hall
How running an award-winning health club helped me to run our veterinary practices	Darren Mackintosh	Olympian Suite
Using PMS data to improve your practice performance	Greg Robinson	Olympian Suite
PR the clever way	Marc Abraham	Olympian Suite
Understanding social media and making it work for your practice	Marc Abraham	Olympian Suite
Our cultural journey from zero to hero	Peter Heathcote	Olympian Suite
The corporate view: marketing messages	Richard Holmes	Olympian Suite
The corporate view: consumer-centred communication	Richard Holmes	Olympian Suite
The corporate view: making your brand LIVE	Richard Holmes	Olympian Suite

Lectures	Speaker	Hall
The role of Net Promoter Score: what is it and why it can work	Alison Lambert	Marquee, NIA
The USA: where did our special relationship go? An overview of key findings from Brakke	Dave Nicol	Marquee, NIA
What makes a successful veterinary practice? A financial perspective	Mark Beaney	Marquee, NIA
So what if I make no profit, I still have cash, don't I?	Mark Beaney	Marquee, NIA
Managing people to get good results	Shawn McVey	Marquee, NIA
After-action reviews: how to deal with things when they don't go to plan	Shawn McVey	Marquee, NIA

Lectures	Speaker	Hall
What pet owners want from a vet	Alison Lambert	Marquee, NIA
What really happens in the consult room: make more of the time and still do great medcine	Alison Lambert	Marquee, NIA
Performance management: how to make it happen in reality	Dave Nicol	Marquee, NIA
Reprogramming pets and vets: compare and contrast!	Margit Bossard	Marquee, NIA
Good medicine - good business: growth in the face of local competition	Marwan Tarazi	Marquee, NIA
Sites and customers: the corporate view	Peter Watson	Marquee, NIA
Communication: how to make it all work	Shawn McVey	Marquee, NIA
How to motivate your staff	Shawn McVey	Marquee, NIA
A nurse's perspective: owning a practice and making it work	Tracey Mayne	Marquee, NIA